Return & Refund

At My First Crystal, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

 

Return Policy

 

  1. Return Window

   You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

 

  1. Return Process

   To start a return, please contact our customer support team with your order details. Once your return is approved, we’ll provide you with a return shipping address. Please note that return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

 

  1. Condition of Items

   Returned items must be in new and unused condition. We reserve the right to deny a return if the item shows signs of wear or damage not caused by shipping.

 

You can always contact us for any return question at myfirstcrystal07@gmail.com

 

Refund Policy

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Thank you for shopping with My First Crystal!